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How can we help?

 

For general help, questions and orders: Live chat or hello@elevationlab.com

Or ask a quick question on Twitter.

 

 

Frequently asked questions

General

Will my case fit?

ElevationDocks work with almost all iPhone cases. The rubber support behind the phone can be flipped around or removed altogether for larger cases. Otterbox Commuter and LifeProof cases will work if you remove the bottom cord flap. Extra large cases like the OtterBox Defender and TakTik do not not fit.

Whats my order status?

Check your order status here. Note NanoPads ship via US mail and do not have tracking.

Where are your docks manufactured?

We make our hardware in Portland, Oregon. That includes all raw aluminum extrusion, machining, anodizing, lasering, packaging, and final assembly.

Shipping & Ordering

International shipping?

We have a number of options via FedEx, UPS and USPS and regularly ship all over the world. Packages that ship via USPS First Class will not have tracking information. Customs and import duties may be applied to International orders when the shipment reaches its destination, they vary by country and are the responsibility of the recipient.

Taxes and import fees?

The customer is responsible for any customs charges that may be applied to the shipment. Customs determines these charges and we have no way of knowing what these charges may be.

Can I check my order status?

Check your order status anytime here.

What forms of payment do you accept?

We accept Visa, Discover, and MasterCard, Paypal and Bitcoin.. 

ElevationDock for iPhone 5/5s/5c

How to install the my Lightning cable?

1. Insert your Lightning connector into the red adapter. There is a ledge on the silver sliding piece that the connector head sits on. Tighten both bolts to secure it.
2. Bolt the Lightning adapter into the dock with the three screws.
3. Replace the backplate.

My NanoPad is stuck to the desk, how do I remove it?

Hold the dock with both hands and slowly pull up the back as you roll it towards you.

ElevationDock for iPhone4

30pin connector is sticking?

The connectors can take some use to break them in and seat all the contact pins. If there is still enough friction that you can't undock the phone without the base moving, send us an email. Also, make sure you pull the phone out at the angle of the connector, not bending forward first.

Audio does not work with Apple headphones?

Apple headphones with audio controls have four conductors and will not work correctly. The line-out port is not designed for headphones, but for stereos and amplifiers as there is no volume control. If using headphones, you should use the headphone jack on the top of the phone.

Intermittent charging issues?

Most often that is because the USB cord is not fully inserted into the port inside the dock. Unscrew the backplate and check that first. If the problem persists, send us an email. Also, make sure the port on your phone is clean.

Does the Lightning adapter work with audio-out Docks?

Yes, the adapter fits in all docks. Your dock will not have audio-out as it mounts the Lightning cable.

Lightning Adapter

How do I install my Lightning Adapter?

1. Insert your Lightning connector into the red adapter. There is a ledge on the silver sliding piece that the connector sits on. Tighten both bolts to secure it. 

2. Bolt the Lightning adapter into the dock with the three screws.

3. Replace the backplate.

Returns & Refunds

What is the Return policy?

We want you to be happy, we stand behind our products and are reasonable people. If you are not pleased with your purchase, you can return it for any reason within 30 days of receiving it for a refund. Please make sure the item is carefully wrapped if you are sending it back. Original shipping costs are non-refundable. Domestic Returns Form  International Returns Form

 

What is your warranty?

We guarantee our products for six months after they ship to you. This does not cover abuse beyond normal wear and tear. Warranty is available to the original purchaser with order number and matching email address.

 

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