Frequently Asked Questions

Product Support


Which bands are compatible with NightStand?

NightStand is compatible with all official Apple Watch bands except the stainless steel link bracelet.

The magnetic charging head came out of the NightStand

When you press the cord into the rear slot, make sure it isn't under high tension with the magnetic head – this can make the top want to come out. To relieve the tension, you can push the cord in from the back a few millimeters.

How do I mount vertically with the 3M adhesive?

If the surface you are mounting to is smooth, you can just use the NanoPad your NightStand ships with. For more strength and a semi-permanant solution, you can apply the 3M adhesive at it will hold to virtually any surface. This will not allow you to use the NanoPad again as you will not be able to separate them.

If you ever have trouble removing the 3M adhesive, just warm it up with a hair dryer to soften the adhesive.

Elevation Dock 3

Which cases are compatible with Elevation Dock 3?

ElevationDock 3 fits most standard iPhone cases.

The cases that don't work (or don't work well) are extra thick waterproof cases with flaps over the connector. It fits cases up to 2.5mm (0.1in) thick in the back with the short side of the rubber backpad.

If you remove the backpad, you can fit cases up to 4.25mm (0.17in) thick. The max width is 86.8mm (3.41in).

How long is the included Lightning cable?

The Lightning cable included is 3 feet (1m) long.

The NanoPad is holding strong – how do I release it?

The NanoPad suction grips hardest to smooth surfaces. If you are having trouble moving your dock, grip it firmly and slowly roll it toward you, pulling up the back first. It may take up to 5 seconds to fully release.

Another method is to gently pull up and twist.

If you would like it to not hold as strong, you can cover part of the NanoPad with tape, reducing the surface area that will contact your desk.

How do I adjust the dock for different case sizes?

Pull out and flip (or remove altogether) the black rubber pad against the back of the phone and two to support the bottom to give a perfect fit for your case.

The Anchor

Can I reposition the adhesive?

The Anchor is designed to protect your headphones, so the adhesive we use is strong and works on a wide range of surfaces (it's the same adhesive GoPro uses on all their mounts). You can reposition it, but if it holds too strong for you to remove, simply heat it up with a hair dryer and it will be much easier.

Orders, Shipping & Returns


What's the status of my order?

Check your order status here. You will need your order number + the email address used during checkout.

What forms of payment do you accept?

We accept: Visa, Mastercard, Discover, American Express, PayPal, JCB Card, Diners Club International, Bitcoin


What are my Shipping options?

USA Shipping
Domestic orders ship free and take 1-5 business days depending on how far you are from us. Expedited options via UPS and Fedex are available and calculated at checkout. All orders are shipped from our shop in Portland, Oregon.

International Shipping
We ship internationally every day and offer a variety of shipping options. Taxes and import duties are not included and are the responsibility of the customer.

*Due to the adoption of stricter import regulations by the Russian Federal Customs Service, we have indefinitely suspended all shipments to Russia.*

How do I change my Shipping Address?

If you have entered an incorrect shipping address, please email us as soon as possible at so that we can correct your address.

Once your package has been shipped, UPS & FedEx charge a $12 intercept fee plus transportation fees to change an address. USPS Shipping Addresses cannot be changed during transit.

Warranty & Returns

What is the product Warranty?

We guarantee our products for 1 year from date of purchase unless otherwise stated. This does not cover abuse beyond normal wear and tear Warranty is available to the original purchaser with order number and matching email address.

What is the Return Policy?

If you are not 100% pleased with your purchase, you can return it for any reason within 30 days for a full refund. To qualify for a refund, the item must be returned undamaged and in original packaging. Refunds are issued to the original method of payment.

Please download the Return Form and include it with your return shipment:
Domestic Return Form
International Return Form

Contact Support

Need assistance with one of our products?
Shoot us a message – we're happy to help.

Order Status & Shipping

Check your order and track shipping status.

View order status