Support

Product FAQs

Support / ElevationDock 3
Which cases fit with ElevationDock 3?
ElevationDock 3 fits 95% of cases. The cases that don't work (or don't work well) are extra thick waterproof cases with flaps over the connector.
It fits cases up to 2.5mm (0.1in) thick in the back with the short side of the rubber backpad protruding. If you remove the backpad, you can fit cases up to 4.25mm (0.17in) thick.
And the max width is 86.8mm (3.41in).
The Nanopad is holding hard, how do I release it?
The NanoPad suction grips hardest to smooth surfaces. If you are having trouble moving your dock, grip it firmly and slowly roll it toward you, pulling up the back first. May take up to 5 seconds to fully release.
Another method is to gently pull up and twist.
If you would like it to not hold as hard, you can cover part of the NanoPad with tape, reducing the surface area that will contact your desk.
Where is yhe Lightning cable?
It ships next to the ElevationDock 3 box, not inside.
How long is the Lightning cord?
It is 3ft (1m) long.
How do I adjust the dock for different size cases?
Pull out and flip (or remove altogether) the black rubber pad against the back of the phone and two to support the bottom to give a perfect fit for your case.
Support / The Anchor
Can I reposition the adhesive?
The anchor is designed to protect your headphones, so the adhesive we use is strong and designed to be permanent (it's the same adhesive GoPro uses on all their mounts). In most cases, you can reposition it though - and if it holds too strong for you to remove, heat it up with a hair dryer. If you need another 3M adhesive pad, send us an email and we'll help you out.
What surfaces will the Anchor adhere to?
The custom 3M adhesive on the Anchor can hold with over 40 pounds of force to clean, finished surfaces. It will not hold well to unfinished wood, MDF, fiberous surfaces, or oily/dirty surfaces. If the bottom of your desk is unfinished, we recomend you finish it with poluyurethane varnish or acrylic paint. You can also alternately screw the Anchor into the desk with wood screws.
Support / Nightstand
What bands work with NightStand?
The NightStand works will all bands except the stainless link.
Magnetic Connector is coming out?
When you press the cord into the rear slot, make sure it isn't under high tension with the magnetic head - this can make the top want to come out. To relieve the tension, you can push the cord in from the back a few millimeters.
If you have any further issues, please email us and we will take care of you - hello@elevationlab.com.
Support / DraftTable
One of the legs is making a clicking sound.
Send us an email and we will get it taken care of - hello@elevationlab.com
Support / Elevation Stand
Which iMacs and Apple Displays does ElevationStand work with?
ElevationStand works with all iMacs and Apple Displays except for the 30" Cinema Display.
Smaller 24" monitors will be inset on the stand. The legs of the 27" iMacs and Apple displays vary by ~1/8" in width and less than half a degree in angle. The edge of Elevation Stand extends by an 1/8" on either side beyond the widest geometry so they all look nice.
Size, weight, strength?
The Elevation Stand raises your screen 66mm (~2.6 inches), it weighs just over 3 lbs, and is strong enough to support an elephant.
Support / Magic Grips
Are MagicGrips removable?
Yes they are removeable. They may leave a little adhesive behind - it can usually be removed with your fingernail. If your adhesive fails you, give us an email - hello@elevationlab.com.
Still need help? Scroll to our contact form below or email hello@elevationlab.com

Orders & Shipping

What Are My Shipping Options?

USA Shipping

Domestic orders ship free and take 1-5 business days depending on how far you are from us. Expedited options via UPS and Fedex are available and calculated at checkout. All orders are shipped from our shop in Portland, Oregon.

We ship internationally every day and have many options to ship. Taxes and import duties are not included and are the responsibility of the customer.

USPS First Class International: Delivery time varies based on Country and averages 2-6 weeks to most international shipping addresses. Complete tracking details not available. Tracking may update until items leaves the USA.

UPS WorldWide Saver: Canada: 1 day. Europe, Mexico and Latin America: 2 day. Asia: 2-3 days.



Fedex International Economy: 4-6 business days
Fedex International Priority: 1-3 business days.
UPS Saver: 1-3 business days by end of day
UPS Express: 1-3 business days by noon.

*Due to the adoption of stricter import regulations by the Russian Federal Customs Service, we have indefinitely suspended all shipments to Russia.

Here are a few why tracking information may not be available:

  • The first package scan may be upon arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.
  • The first package scan may not be until delivery.
  • Could take approximately 24 hours for the carriers website to update.
  • Some shipments, such as USPS Standard International shipments, are not trackable once they leave the United States.

If you have entered an incorrect shipping address, please email us as soon as possible at hello@elevationlab.com so that we can correct your address.

Once your package has been shipped, UPS/FedEx charges a $12 intercept fee plus transportation fees to change an address. USPS shipping address cannot be changed in transit.

There are many reasons that a package may be returned to us as undeliverable, here are some of them:

Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. We will then attempt to contact you for an updated address. Customer is subject to an additional shipping fee.

Carrier Does Not Deliver to the Address. The U.S. Postal Service does not deliver to some addresses. If you also have a PO Box address, it's best to use that address if USPS does not deliver to your home address. All orders with a "PO BOX" in the address are shipped via U.S. Mail.

Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. After three attempts, the package will be returned to us.

Refused by Recipient. If a package is refused by the recipient, they will be liable for all additional shipping charges and fees to have it abandoned or returned.

Yes! We can ship via USPS to PO Boxes and APO/FPO shipping addresses. If you do not see a USPS shipping option during checkout, please contact us at hi@elevationlab.com.

UPS and FedEx cannot ship to APO/FPO or PO Boxes.

Arrival time of Military Mail (APO/FPO) packages depend on the destination of the package or letter. Packages sent through First-Class Mail and Priority Mail typically take between 10 to 15 business days. The Department of Defense requires all Military Mail (APO/FPO) packages to include the full name of the solider, his/her unit, and the APO/FPO with a 9-digit zip code. APO/ FPO addresses have "AA," "AE" or "AP" listed where a state normally would be on an address label.

Most products ship within 1-2 business days. All custom laser orders ship in 7-10 days.

Shipping cost is calculated on a "per pound" basis and is based on the shipping method and carrier you select (Standard, Expedited, Express) and (FedEx, UPS and USPS).

If there is a delay in shipping your item you will be notified by support@elevationlab.com

Returns & Warranty

Warranty

We guarantee our products for 1 year unless otherwise stated. This does not cover abuse beyond normal wear and tear Warranty is available to the original purchaser with order number and matching email address.

Please email us for warranty issues - support@elevationlab.com

If you are not 100% pleased with your purchase, you can return it for any reason within 30 days for a full refund. To qualify, the item must be returned undamaged and in original packaging. Refunds are issued to the original method of payment.

Start your return here.

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